Making a purchase could not be easier. Just browse our catalog, click on any items that you wish to view, and you can add them to your shopping cart. After you have finished your browsing, click "Order" and you will be asked for a few details that we need to complete your order.
Give the cardholder's statement address on the web site, its used for security checks. Should you wish the goods delivering to another address please email us. NB The address given on the site or by email will be used to post web orders and correct your mail order account details. So, please check our confirmation email. We can only correct our errors free of charge!Card Payments
If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We reserve the right to refuse card payment and request payment by a bankers draftPayment details by Fax, E-Mail or Phone
Due to security settings, fire walls, proxies and other technical issues you may find ONLINE PAYMENT is not possible. Then use 'offline' options. Print your order and Fax, E-Mail or Phone it into Willow if using E-mail send Order number and Card details only and separately without the address for secuity. We will marry them with the order and contact you if there are any problems.
Currency Conversion
For US Dollars or Euros, click $ € signs on the grey bar near the page top.
N.B for Non EU buyers VAT will be deducted at the checkout stage which makes items about 15% cheaper.
Shoppers wanting other currencies can use the converter on the home page.
Items that do not appear on the site
(or any special requests) these can be entered during checkout.
More security than many sites
Your card details are encrypted 100% of the time while on and while being sent from your computer. When you send your details to us, they are encrypted using industry strength SSL encryption (https://). and passed to our secure server which then encrypts your details again for double security, the data is never stored unencrypted on any of our servers.
Only when the information reaches Willow's in house computers is it finally decrypted so that we can charge you when we send your order)
We accept Visa, Mastercard, American Express, Solo and Switch Cards. Visa, Mastercard, Switch and some others require that the 3 digit secuity codefrom the signature strip are passed to us, it helps protect both you and us. Solo Cards require last two digits of the'valid from' year as issue number.
To view the security certificate When you are prompted for your card details simply double click the golden padlock, which can usually be found on the top or bottom line of your browser. 
Suggestions
Willow Fabrics are completely dedicated to your satisfaction. If you have any suggestions or comments please email us
Offers
The offers page is regularly updated.Click here for Offers Page
15 Day "no quibbles" Returns/Cancellation Guarantee
Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase or no longer want it, you can return it to us in its original condition within 15 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. Please note: we can only accept the return of opened/used items if they are faulty.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the goods to you in error, delivered the wrong goods, or if the goods are faulty.
You may also cancel your order before it has been dispatched, in which case you will not be charged for postage.
We will return your money within 30 days of the cancellation/return.
To best understand "The Consumer Protection (Distance Selling) Regulations 2000" look at http://www.hmso.gov.uk/si/si2000/20002334.htm; however it may be easier just to talk to one of our staff!
Cookies
Other than that used in processing your order no other information is sent, harvested or collected. No third parties are given your details except where the item is sent direct to you from one of our suppliers and they are only given your delivery address. The information held in your computer on our sites cooky is that needed to fill in your address and secondly to hold your order until you send it. To cover the need to close your machine down before sending you order the order is remembered for some hours, this enables you to come back and complete the order a while later.
