Email: enquiries@willowfabrics.com

     

Postage & Packaging

Orders received before 12 noon are normally despatched the same day (Mon - Fri only), though this is not guaranteed.

Prices are inclusive of VAT where appropriate.

 

UK Orders (Except Channel Islands):

For UK orders you may choose first or second class post at checkout.

First Class £3.80  
Second Class £2.90  
First Class - Small Thread Order £1.75 (up to 5 skeins of thread)

Note: Parcels over 1.25kg for Highlands, Islands and Northern Ireland will be sent by Parcel Force Standard.

We will always check with you if there is any extra carriage to be paid.

 

International Postage & Packaging

European / Rest of World:

Unfortunately, due to changes in laws regarding extra administration and taxes when shipping to the EU since Brexit, this service is currently unavailable on our website,

HOWEVER, please contact us at enquiries@willowfabrics.com for a special quote for international delivery and we will quote P&P Tracked****.

*Please note that we reserve the right to refund any order placed from international customers without having contacted us prior to placing the order.

**Please note that we reserve the right to refund/decline any orders made by customers outside of the United Kingdom utlilising a forwarding UK address or third party delivery service.

***Any orders placed for outside of the UK without prior approval may be refunded or sent at buyers own risk.

****All Quotes will be done using Tracked International, However, Standard Economy can be quoted, but this will be at the buyers own risk and any missing or lost packages will not be replaced.

Delivery Times (Not Guaranteed) with Royal Mail:

  • UK - first class post is usually received between 1 - 2 working days.
  • UK - second class post is usually received between 3 - 5 working days.
  • Rest of the World orders vary according to destination.

Delivery Times (Not Guaranteed) with Couriers:

  • UK - between 2-7 working days.
  • Rest of the World orders vary according to destination.