Email: enquiries@willowfabrics.com

     

Royal Mail & Upcoming Strike Action

 

Due to the strike action being taken by members of the CWU in Royal Mail for 24 Hours on Thursday 16th Februarywe shall not be sending out any orders placed on Wednesday 15th & Thursday 16th, until Friday 17th February, in the hope that this will minimise unnecessary delays and we apologise sincerely for any inconvenience.


Please also be aware that choosing First Class & 24 Hours Tracked is not a guarantee next day delivery with Royal Mail and may take longer as we move closer to Christmas.


Postage & Packaging


Orders received before 12 noon are normally despatched the same day (Mon - Fri only), though this is not guaranteed.

Prices are inclusive of VAT where appropriate.

 

UK Orders (Except Channel Islands):

For UK orders you may choose first or second class post at checkout.

First Class £3.80  
Second Class £2.90  
First Class - Small Thread Order £1.75 (up to 5 skeins of thread)

Note: Parcels over 1.25kg for Highlands, Islands and Northern Ireland will be sent by Parcel Force Standard.

We will always check with you if there is any extra carriage to be paid.

 

European Orders / Rest of World:

Unfortunately, due to changes in laws regarding extra administration and taxes when shipping to the EU since Brexit, this service is currently unavailable on our website,

HOWEVER, please contact us at enquiries@willowfabrics.com for a special quote for international delivery and we will quote P&P Tracked*.

*Please note that we reserve the right to refund any order placed from international customers without having contacted us prior to placing the order.

**Please note that we reserve the right to refund/decline any orders made by customers outside of the United Kingdom utlilising a forwarding UK address or third party delivery service.

***Any orders placed for outside of the UK without prior approval may be refunded or sent at buyers own risk.


Delivery Times (Not Guaranteed) with Royal Mail:

  • UK - first class post is usually received between 1 - 2 working days.
  • UK - second class post is usually received between 3 - 5 working days.
  • Rest of the World orders vary according to destination.

Delivery Times (Not Guaranteed) with Couriers:

  • UK - between 2-7 working days.
  • Rest of the World orders vary according to destination.